In the support conclusion, we appreciated the chance to track tickets and incidents effortlessly. Furthermore, Samanage dashboard is really intuitive, providing high-amount final decision makers with quick insights on key data without the really need to drill right down to specifics for strategic preparing.
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Sooner or later. But compared to easier and cleaner interfaces, even from competition with similarly broad feature sets like Vivantio Pro, I discovered its crowded person interface difficult to navigate.
For many of the products reviewed On this helpdesk roundup, the concern is enough capabilities in exchange for that convenience and value-effectiveness of the cloud provider Resolution. Not so to the Samanage IT Provider Desk and Asset administration suite. No person can accuse Samanage of slicing corners On the subject of features.
Examine substitute software selections that will satisfy related specifications as Samanage. Examine their functions, pricing, and person opinions to locate the best healthy for your preferences.
Samanage offers a absolutely free take a look at demo interval, but it really's only obtainable for fourteen days. That's not only briefer than most of the competition's thirty day period-very long take a look at trial periods, It is also quite challenging to assume a client of The type that Samanage wants to bring in to even be capable of exam all its use circumstances in such a short time.
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We were not able to examination this aspect, so make sure To guage yourself totally right before banking on it.
SolarWinds plans to include the Samanage items to its IT Operations Administration portfolio beginning in Q2 2019. The SaaS-centered presenting will complement the on-premise products and solutions the corporate gives today to provide the requirements of IT corporations at organizations of all sizes – from the SMB to the big enterprise.
Our specialists have executed an entire Samanage evaluation detailing its characteristics, person suggestions, customer support, together with other important factors. Working with our SmartScore system we gave Samanage an extremely gratifying rating of nine.
Probably the commonest favourable feedback about Samanage is its reputable purchaser support. “We could Get in touch with them via chat, e mail, cellphone… the choices give us a great deal of versatility,” mentioned a single of numerous happy consumers.
“IT departments ever more find on their own at the middle of employee support and electronic business transformation. Because it leaders go after new systems to rework their small business, they may have a chance to grow the function of support management from an IT support desk to smart personnel company administration throughout all departments,” reported Doron Gordon, Founder & CEO, Samanage.
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“Brokers can easily check here keep track of tickets and communications about incidents,” he explained. Junior administrators in many cases are on the forefront to acquire direct problems from end users, so we thought this remark is saying quite a bit regarding the software.